FAQ
FAQ
Thank you for visiting TASSEL HOTEL SANJO SHIRAKAWA Official web site.
We have listed the most frequently asked questions from our guests.
If this does not help, please feel free to contact us using the inquiry form.
About accommodation and guest rooms
- Is Chromecast available on TV?
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All rooms are equipped with Choromecast. You can enjoy online contents and music on a large screen.
You can also enjoy your favorite music in the bathroom (except the shower booth) with Bluetooth speakers during bath time. - What time is check-in / check-out?
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Check-in from 3:00 p.m. to 0:00 a.m. last.
Check-out time is 11:00 the next morning.
Also, if you arrive early, your luggage can be stored. - I would like to store the valuable items.
- Please use the safe in the room for valuables.
About directions and parking
- Can you arrange a taxi?
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Yes, we can. If you have an order, please contact the front desk.
Please note that it may take some time for the taxi to arrive. - Is there a parking lot at the hotel?
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We apologize for the inconvenience that we do not have a parking lot.
If you are arriving by car, please use a nearby coin parking lot.
* There is no parking lot information, affiliated services, free or discounts, etc.
* Please check the conditions such as charges by yourself before parking.
About pets
- About pet correspondence.
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We are not accepting the stay with pets.
It is possible to bring a guide dog or service dog with you, so please let us know when you make a reservation.
Around the hotel
- Is there a bank nearby?
- The Shiga Bank Higashiyama Branch is about a 3-minute walk away.
- Is there a convenience store nearby?
- Lawson is about a 1-minute walk away.
Others
- I forgot my smartphone charger.
- It is available as rental equipment. Please let the staff know.
- I would like my luggage to be stored at the hotel after check-out.
- We accept. Please let us know at the front desk.
- Can I just leave my luggage before entering the room?
- We accept. Please let us know at the front desk.